I am a member of Virgin Active and joined under the Discovery Vitality provision from BankMed. Now Bankmed has changed to Momentum Multiply, which is all good and well. However, when I went to change my details I asked for the debit order to go off with the Multiply subscription on the 20th of each month. Not a problem, until the required date, nothing happens. They still try and take the funds on the 1st of the month, and because it is not honoured they want to cancel my membership.
I phoned the call centre and spoke to Francis (they even asked me to rate his service). He said that the systems were a bit slow, but he would make the changes for the debit order for the 20th of each month. This has still not taken place, and now Virgin has told me that my membership will be cancelled at the end of April!
Who is going to refund my joining fee I paid? I have not been to the gym once this year, while this is being sorted out. It's now almost 5 months down the line.
PLEASE MOMENTUM, SORT OUT YOUR ISSUES AND COMMUNICATE!!!
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