Virgin Active South Africa
HANDED OVER TO DEBT COLLECTOR FOR THEIR MISTAKE

I CANCELLED MY CONTRACT WITH VIRGIN ACTIVE IN SEPTEMBER 2013 BUT WAS HANDED OVER TO DEBT COLLECTORS TELLING ME I OWE R1000 WHICH IS ALL NONSENSE! I ASKED THIS RUDE LADY FROM MBD INC WHAT THE DEBT WAS FOR AND SHE TOLD ME ITS FOR CANCELLATIONS FEES. I EVEN CALLED VIRGIN ACTIVE IN SEPTEMBER 2013 TO CONFIRM CANCELLATION BY FAX AND THEY CONFIRMED IT WAS CANCELLED AND NOTHING ABOUT CANCELLATION FEES WAS MENTIONED TO ME (LISTEN TO YOUR RECORDED CALLS)! HOW THE CAN I BE CHARGED CANCELLATION FEES WHILE I WAS A MEMBER FOR 4 YEARS AND I DID NOT ATTEND THE GYM FOR ALMOST TWO YEARS BUT I PAID MY MONTHLY FEES. IF THIS IS THE KIND OF SERVICE VIRGIN ACTIVE GIVES CLIENTS WHEN THEY CANCEL, IT IS PATHETIC!