Dear Sirs,
I froze membership in May 2013 for 3 months.
In August called call centre to get account active again from Sept and cancel contract by end of Oct for I'm leaving SA. Call Centre acknowledged it.
Today I wasn't able to enter the club at Centurion. The system was blocking me out - saying the membership was cancelled by customers request. I called Call Centre from the spot. Explaining the situation and requesting to reactivate the contract and cancel it by the end of Oct as it was originally requested. They repeatedly acknowledged that it's done. I tried to use card again... brings the same "cancelled" error on the system. Moreover I just received an email from Virgin Active re: until we meet again... asking me about the reason for the cancellation??? Oh common your call centre does not have a communication line to your own system?
Why you giving me that extra fuss and work?
Can you please correct it and let me know? I'd like to exercise instead of dealing with that nonsense.
Thanks and regards
Istvan membership# 1360500789
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