Virgin Active South Africa
Gym membership cancelled with no warning

I am the main member on our Discovery Vitality membership and have a gym membership with Virgin Active for both myself and my husband. My husband received an email on how to reactivate his membership, but received absolutely no warning that his membership was going to cancel or that it had been cancelled. I think this is a bit unfair not to warn the client that the membership will be expiring and what they need to do to not let it expire.
I had emailed to the reactivate email address 2 days ago, but received no response.