Virgin Active South Africa
Cancellation Problem

On the 7th of November I managed to get hold of virgin active to cancel my membership for both my wife and I. I received a response saying my membership will be cancelled by November 30th and "therefore no further debit orders will be submitted." I asked for confirmation number but I did not receive anything. Yesterday I noticed that an amount was debited from my account for membership fees, so clearly my account was not cancelled. I need my membership to be cancelled and the amount refunded to me. I have contacted the call center manager but received no response from her.