AfricaComplaints.com » Sports » Complaint / review: Planet Fitness - Just another reason | #189544

Planet Fitness
Just another reason

Cancelled my contract with Planet Fitness the first time about 6 years ago due to the worst customer service ever.

In December 2012 I decided I will give them another go only to find out matters have only gotten worse.

All the "Free Goods" advertised to come with a new membership were never given to me, and upon asking for it, there were always excuses.
There were never any Lifestyle consultants on the floor to ensure safety.
Weights and equipment always untidy (even at 4h30 in the morning).

I haven't been there due to bad service in about 8 months, rather went to Virgin Active where I know I will be treated like a PAYING customer.

When I phoned on 22/08/2013, Receptionist Connie answered the phone, and when I told her I would like to cancel my contract, let out an audible sigh and gave me a typical "another one of those" attitudes.

Turns out I have to pay 40% of the total for the rest of my contract, which I would most probably have paid were I dealt with by a competent employee. Being in the fitness industry myself, I cannot see how PF employs such worthless people.

Quite frankly, I fully understand why even their active members refer to them as PLANET...

Date:

Company: Planet Fitness

Country: South Africa   City: Fourways

Category: Sports

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