To whom it may concern
it was in my last year of contract (2010) where Planet fitness has auto renewed my contract from 2011 without receiving a notification of asking for my permission... I have been billed for two years without the knowing or contacted from planet fitness notifying me about this huge amount... a bill coming to round R10 000..No contact from planet fitness has occurred during that time period except for contacting me at the end of 2012 announcing the amount I owe
I believe this a sort of scheme from your company... failing to get your clients permission is against the consumer's protection law... I have not received an email, letter or phone call (except the one after 2012) I believe I am being robbed unfairly... your company has failed to inform me about renewing my contract from 2011 onwards and to take advantage of me without my acknowledgement. I believe your communicating skills to your clients is very poor and should be taken account for..
please enlighten me on this situation and fix it
because I believe this is not the first time it has happened.
There are many other clients who are in the same situation..
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