AfricaComplaints.com » Shops, Products, Services » Complaint / review: House & Home - Broken & Not Returned | #86504

House & Home
Broken & Not Returned

I would like to complain about the House & Home in N1 City where i bought a Defy Top loader Washing Machine. The machine broke down within 3 months and a technician was sent out to repair it at my house which took at least a week for him to get there as i had to keep calling. The machine was then fixed and within 1 months it broke down again but the technician had to come out again, the technician came to fix the machine 3 times up to a point where i complained in store and called the store to do a follow up as the machine was still under warranty and guarantee as it was not even 1 year and the machine broke down and made sounds. My concern was not taken up about this machine by the store manager up to a point where i decided to bring the machine back to the store so i can get a new one or my money back as this was totally uncalled for. When i took the machine back to the store was in September 2012 and it is now 12 April 2013 and no follow up has been done by the store manager to replace the machine as i believe it is beyond fixing.
I am really disgusted by the service level that i have gotten from the store and now i don't even have a washing machine because of this.

Date:

Company: House & Home

Country: South Africa   City: N1 City

Category: Shops, Products, Services

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