Purchased items for our baby to the value of R9800 at baby city. Realized that the goods purchased were not practical and proceeded to return only the baby bath and baby quick dry. At the store the manager informed me that they do. Not do refunds and should review their slip policy. Which states" subject to the provisions of the consumer protection. Act2008, there shall beno refunds. Exchanges valid if within 7 days of purchase. Proof of purchasereq. And purchased itemis returned in original form.
I adhered to all the requirements and they refused the refund. I requested that they source the bath and was denied. I then contacted the manager which stated that's he will use his descretion if he was going to give me are fund which will be a transfer and could not confirm when he could transfer.
Plea investigat their till slip policy as I am of the understanding that if a client is not happy with the purchase, he or she has a right to be refunded.
Your feedback is appreciated.
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