AfricaComplaints.com » Shops, Products, Services » Complaint / review: American Swiss - No customer service | #60167

American Swiss
No customer service

I received silver earrings as a gift end of January this year, haven't worn it as I put it away. Upon opening on Saturday to wear it, it turned black I do not know how this happened. So I thought to enquire about this at A/S in Z/wacht this was around 11 am.

I went in the store and got an attitude the moment we enquired why the earrings turned black and it is silver. I was told to go back to Canal Walk they cannot help. There was 3 ladies in the store and not one of them was in anyway helpful or had no sense of customer service what so ever. I left, we called Canal Walk not wanting to drive back and was told Z/Wacht have to help us. The person who bought the gift for me went back to the store in Z/wacht and they then cleaned it.

Now my question is why did they not want to help us and have a completely bad attitude from the moment we came in? They just refused to help and if I'm not mistaken it was American Swiss and not another retail store I bought it at.

Disappointed and this is not the first time Zevenwacht Staff has been unhelpful and gave no assistance. Even when you browse and want to buy you usually have to call them to assist you.

Date:

Company: American Swiss

Country: South Africa   City: Zevenwacht MAll

Category: Shops, Products, Services

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