ON FEBRUARY 2012 I WENT TO STORE TO CHANGE MY SURNAME AND THEY TOOK DOCUMENTS AND FAX THEM THROGH AND IT WAS NOT CHANGED AND ON JULY I WENT BACK TO THE STORE THEY SAID IT TOOK LONG BUT IT WAS MORE THAN 3 MONTHS AND THEY TOOK THE DOCUMENTS AGAIN AND SEND THEM THROGH AND I CALLED HAED OFFICE THEY SAID THEY DID NOT RECEIVE ANY DOCUMENTS I HAVE TO GO BACK TO THE STORE AGAIN. THEN EVEN NOW IS MORE THAN I YEAR IS NOT CHANGED I DONT EVEN USE MY ACCOUNT ANY MORE
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