I am absolutely disgusted by the service I received when inquiring about buying a new VW Polo from Autohaus Centurion. I approached one of the sales staff on the dealer floor and started asking questions. I had my papers with me like my payslip etc so that it could be done almost immediately, however I did need finance. The sales person was very rude and short with me, like I could not afford the car. I understand they work on targets and commission but I felt really disregarded by his attitude. I asked to speak to the dealer principle, who he initially did not want to approach, she is apparently not interested in dealing with disgruntled customers if there is no guarantee of a sale.
I insisted and after about 10 minutes she appeared. A white lady, very European, I think German, by the name of Birgit Savini came to the floor to speak to me. She was very uninterested in what I had to say and basically dismissed me, just like the salesman did. I have a cousin who was also treated like I was and at first I said he must be mistaken so I attempted to buy my car from them too. He was not wrong. They treated me like a poor black woman trying her luck. It is unacceptable, especially in this time, to disregard me based on my color. I thought we as South Africans were above the racial discrimination. Apparently Centurion and especially VW Autohaus in Centurion still prescribes to whites only!
I will be taking this further and laying a complaint with the Motor Industry Ombudsman for further review and comment and hopefully some action.
I will NEVER recommend anyone to buy vehicles from VW Autohaus or any of the other dealerships on that same corner in Lenchen Drive. Apparently it all belongs to the same owner. If they treat me like this at one, I am positive I will be treated the same way by the others. Birgit Savini, shame on you!!