In Sept 2013 I was informed that I have money outstanding with Hifi corporation.
I advised them that an acc had been opened in my name.
My wife immediately contacted the Menlyn branch to get the info. We got police
affidavit, letter from attorney, proof of employment, proof of bank acc and identity docs to them
within a day or two.
The Menlyn branch advised that they sent the docs to their division, yet upon contacting the
division the customer service agent advised that they had not received docs. I sent them directly to their
dept. After that there was no response and every time we phoned the customer care line at JDgroup they 1) passed us around 2) disconnected us 3) gave us incorrect ctc details for the division 4) were rude 5) wasted our time and money.
It is now almost five months later and the only people that I have spoken to are Mary (Menlyn) who tried her best and Jonen (JDgroup) who made empty promises and who I have not been able to find again.
They allowed a account to be opened with false documents overnight but can not close the account and do an investigation that will take them a few minutes to do. POOR PROCEDURES
0 comments