Bought a Sony 60" LED TV from Makro Pietermaritzburg on the 26th of July 2013. Today 4th of September 2013 I returned the tv after it stopped displaying any picture. I was originally sold this tv and made to believe that it was a display unit but after close inspection of the unit today I found that on the back of the panel you can clearly see that the unit has been opened before and that it seems to be a repaired unit. What frustrates and angers me is that I had to rent a bakkie (had to pay R300) to transport this huge tv and had to embarrassing sit on the back of the bakkie to ensure that the unit is not damaged in transit back to the store. I am at a stage now where I will not accept this unit back even if repaired or will I accept a refund. I was conned from the start when I was made to believe that this unit was a display unit and in 100% working condition. I am very disappointed in this whole situation and was informed that I could wait up to 21 work days to get a answer from Makro concerning my problem. I feel this matter needs to be resolved from head office level as the employees in the store can only do so much! I am very disappointed in Makro!
0 comments