Bought an electric razor from Clicks Eastgate in Nov last year and paid R1, 300. The product has a 1 year warranty from Clicks specifically. Less than 9 months later the razor stopped working so I returned it to Clicks. I was told the unit had to be sent to Philips for assessment and that clicks couldn't replace it. It has been over three weeks and I am still waiting for my razor. During my NUMEROUS discussions with them, I am told that it is policy that they do not replace faulty products. It is also Philips policy to fix the unit and not replace it. I have now, for 3 weeks, been unable to shave and clicks refuse to assist in any manner whatsoever. When I lodged a formal complain with Clicks head office, I was told the same story - policy dictates that I must wait for a decision to be made by Philips as to whether they will replace or repair the razor. I was told in no uncertain terms, that I must wait, despite the fact that the razor is under warranty, despite the fact that I haven't been able to shave, despite the fact that it cost 1300 and despite the fact that I contracted with Clicks directly and had nothing to do with Philip! Completely unacceptable and wont be tolerated!
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