We bought a TEAC HTiB500 6 days ago. When we unpacked the box and plugged it in, it was clear that the amplifier was faulty. We phoned and spoke to both the customer services department and the electrical department, and both said that if we return the product within 7 days we will be refunded or the product will be replaced.
When we arrived at the store, the customer care department sent us to the electrical department to have the item tested. After standing for 30 minutes while they unpacked and checked the system, we were told that there was a problem with the amplifier.
The duty manager was then called, Joyce Pillay, at which point he stated, aggressively, that due to a clause in the CPA (Customer Protection Act), we would have to wait a further 7-10 days for the item to be sent for assessment, to determine if it had been broken due to customer negligence.
We had not once been informed of this process, nor could he show us this condition of Game Stores policy.
If the product had been tested on purchase before leaving the store, I can understand how an assessment could be beneficial. His aggressive tone and lack of interest in customer service, have left a bad impression.
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