17 Apr: Placed order on Homechoice website. Within minutes, received confirmation (Order # 30002108), and bank-detail to pay the amount due by eft. My wife paid&we emailed the proof.
26 Apr: I asked my wife to call and find out what is going on (no product or feedback yet). They tell her that they don't find an order on the system&refuse to speak to her any further, as my name is on the account number, not hers. She requests them to call me& emails the same request, accompanied by all related docuements.
29 Apr: My wife calls request a refund, as Homechoice is not responding to any of our requests for feedback on the matter. Suddenly the call centre agent is keen to help-takes down my number&calls me. I ask them to communicate with my wife on this matter. They phone her back, verify bank account number/reference used with the eft. She has to email everything AGAIN.They will investigate and provide feedback in 48hrs. Info resent as requested. We wait.
5May: Have not heard from the very "helpful" agent again. We still wait. Next step - ombudsman, i guess?
We just want a refund. We don't trust these people any more. If the service is no good, will the product be any better?
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