It is an impossible task to speak to anyone as the contact centre would put you on hold for 10 minutes after which you get disconnected. I booked a technician for the first week of April. He claimed that he was standing in front the gate that I worked on and that no-one was at home. It took my about 15 calls and a week later to get a technician. Upon the work that has been done, I transferred the invoice amount via EFT, just to have the company deduct the invoice amount a couple of days later. I phoned 7 times this morning with no-one able to assist as they can not get hold of the accounts department. I also had the alarm gone off yesterday with ADT taking in excess of 10 minutes to contact me.
I am only with ADT for a period of 3 weeks and will now cancel my contract due to the extreme bad service that I receive. No responses received on facebook or the website when I complain.
I do not trust them to protect my property or my life if they deliver this terrible service to their clients.
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