At 19h30 last night I received a call from the ADT call center. Asked why the agent was calling after hours, informed that in SA business hours are from 7am-10pm! Ludicrous to say the least. Your agent also could not tell me how you came about my contact details.
In this regard, I refer to the ECT Act of 2002:Electronic Communications and Transactions Act. 2002 Chapter VII - Consumer Protection 45. Unsolicited goods, services or communications (Section 45 of the ECT Act)
1) Any person who sends unsolicited commercial communications to consumers, must provide the consumer
a) with the option to cancel his or her subscription to the mailing list of that person; and
Please remove me from ALL of your contact lists with immediate effect (including and not limited to any or all information you have about me). I categorically state that I have never given permission for 'ADT' to contact me.
b) with the identifying particulars of the source from which that person obtained the consumer's personal details.
As such, in terms of section 45 (1)(b), I formally request the source from which my details were obtained so that I may take this matter further.
0 comments