Chubb
STill no response! Unexplained debit on my account

Chubb promised to respond after HelloPeter report but still no response. Original HelloPeter:

I sent this note to Chubb on the 16th January and still no response:

Please explain these 2 debits on my account. My address is 54 outeniqua street oakdene. My id number is 6812215243082.
20121001 -485.64
20121231 -518