MY BANK ACCOUNT HAS BEEN DEBITED OF R1736.22 ON THE 28 MARCH 2013, IVE BEEN CONTACTING THEM EVER SINCE TO TRY AND GET MY ACCOUNT REFUNDED. BELOW IS WHO IVE BEEN DEALING WITH AND THE RESPONSES IVE BEEN RECIEVING.
1.RACHEL 06 MAY 2013 @13:21 TO CHECK AND CALL BACK - RECIEVED NO CALL
2.CASE # 101938301 08 APRIL 2013 - ADT NOT TO DEDUCT MONTHLY DEBITS UNTIL AMOUNT FULLY PAID- STILL DEDUCTED TO DATE
3.SIPO 07 JUNE 2013 @11:24 - TO CHECK AND CALL BACK WITH DETAILS - NO CALL RECEIVED
4.PHUMLANI 10 JUNE 2013 @10:39 CHECKED DETAILS - PUT ME ON HOLD AND FORGOT I WAS ON HOLD!
5.GAIL 10 JUNE 2013 @11:25 PUT ME ON HOLD - GOT CUT OFF!
6.PARAIVAL JOEY 12 JUNE 2013 @10:32 PAPERWORK HAS BEEN MADE 10 JUNE 2013 AND WOULD BE REFUNDED THE FOLOWING WEEK (17 JUNE 2013) - NO REFUND RECEIVED TO DATE!
7.TOKOLOHO 03 JULY 2013 @9:35 PUT ME ON HOLD TO CHECK - PHONE CUT OFF
8.JEAMY 04 JULY 2013 @12:15 - CHECK AND CALL BACK - NO CALL RECIEVED!
9.MLUNGISI SHERINE (ACCOUNTS) 09 JULY 2013 @13:02 - PAPERWORK HAS TO BE RE-DONE BECAUSE THEY HAVE MISS-PLACED THE OLD ONES AND IT WILL TAKE ANOTHER 2 WEEKS FOR REFUND TO REFLECT (23 JUNE 2013)
I AM SO FRUSTRATED!!!
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