I almost had the same experience with Intercare (Dr A Weber and Partners Inc) and Schulenburg Attorneys. My account with this dentist was paid in full on 18/9/2021 and apparently this dentist handed me over on 17/09/2021 - no one can provide me with proof of this because apparently the summons was mailed (not handed over) to my home address where there is not postal service. When Schulenburg send me a SMS only in October (very first contact), I immediately responded. Why should I immediate respond to this but ignore all their ‘previous attempts’? I send Schulenburg e-mails showing that I overpaid this dentist and they ignored me until 2 days ago when I received 2 SMS’s stating that if I (with my ID number) don’t pay R1 460 immediately they will blacklist me and the other one stated that my husband (with his ID number) should pay R930 immediately because he was already blacklisted. I immediately phoned them, and the lady could not explain these SMS’s to me – why 2 different amounts for and with 1 reference number? Why was I ignored and not contacted from October until now? The only thing that she could explain after 1 day of investigation was that apparently now my medical aid only paid R2 120 (even though the dentist statement I received in March reflected that they received R2 614 from my medical aid. A month later they send me another statement then stating that my medical aid did not pay anything. I confirmed with my medical aid then that, that mentioned amount was paid to them indeed). Apparently, that was then the reason why this dentist handed me over for R240. After this ‘investigation’ she told me that they will give me discount and that I should now only pay R450 – I still don’t know if this modest discount is for the R1 460 or R930 they tried to claim form me? I am not 100 % convinced that this Ms Eloff is or was very honest with me – how do I know that my husband’s name will be cleared indeed or that I am not blacklisted yet as threatened? How do I know that their ‘other’ amount will not pop up again as unpaid 3 / 6 months from now? It really seems to me that this Dr A Weber and Partners and Schulenburg are having difficulty with statements – their statements are very confusing and un-corresponding. This Ms Eloff told me a few times that this is really not hard to understand, and I do understand what she said but I want to know why is it so hard for her to explain what I want to know?
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