I made a joint payment to DSTV from my debit card in respect of 2 accounts on 3 March 2013 at Randburg Branch. The following day one of the subscriptions for which I paid was suspended. When I contacted the call centre, they advised that the payment was reversed on this one account (the other account had no problem and payment was accepted) and that I would need to go into the branch to solve the problem.
I went in to DSTV Randburg this past Saturday and they pulled a statement for the 'problematic account', which relfected that the payment had been reversed although I have to date not received any credit in my cheque account nor has DSTV credited this account for the subsequent month of subscription.
I was informed that they would log the query but that the person who accepted payment would need to explain. I have still not received any response from DSTV.
This amount of R725 has been sitting in DSTV's account for over a month and I have not received any service or refund. This amounts to Unjustified Enrichment not forgetting the inconvenience caused of having to travel to Randburg, the suspension of the account etc.
My Query Reference number is 127943504
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