1.Called mid Feb to switch from cash for year in adv to monthly dbt order, pmt method was switched to dbt order but, was told to call end of Feb to switch to monthly debit order to avoid paying double for Feb (yet debit orders are processed 3days before end of the month - which I only found out later)
2.Called on the 28th of Feb to do change over, was told that my account is in arrears for Feb when I paid for the year in advance? (Paid for March'12-Feb'13) Consultant was unable to understand that you cannot be in arrears for paying what you've been invoiced. Decided to then pay cash for the year in advance & cancel debit order as no amount is due if I do it that way.
3.Called on 06/03/2013 after noticing the debit order went off on my account. Consultant told me jnl went through & should have my money back in 7 days.
4.Called today, 14/03/2013, money still not in, told that I should've sent bank stmt as proof. 7days & nobody told me this! One would think that a double payment against an account (account shows credit) and a bunch of security questions to verify my identity would be enough.
5.Consultant said that there is nothing she can do to help or keep me updated cause not her dept
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