My Nedbank debit order was suppose to go of today as agreed upon with Karen Venter (Nedbank Client Liaison Consultant). In order to avoid falling behind on my payments it was decided that the debit order will go off today (28/06/2013) and from there on it will go off on the 28th of each month. I phoned Nedbank to find out why the debit order has not gone off. I was told by the consultant that the debit order date is still set for the 1st of each month and I should make a cash payment in order to avoid penalties or be double deducted for the month of June. (All this after receiving a call from a Nedbank consultant on the 12th of June to CONFIRM that the debit order date will be changed and that my account will now be up to date). I asked to speak to a manager. I was forwarded to a department where the person picked up the phone and put it down again. I had to phone 3 times in a matter of 45 min and still could not get hold of a manager or any form of resolution to my problem. UTTERLY USELESS!!
WHY must I be double deducted for YOUR incompetency? Do you think I have money growing out of my ears? And why do I have to phone YOU to beg you to PLEASE just do your job?
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