I recently purchased a ticket from the Montecasino computicket and paid by cheque card, the assistant told me the card did not go through so he swiped it once more. After voicing my concern, I was promised that the money would be paid back to me if it was deducted from my account twice.
This is exactly what happened and when I phoned them about it, I was directed to John Moodley. I emailed him the proof from my bank account that the transactions did take place and that the money was paid into their accounts, but he refused to help my and insisted that I mail him my full bank statement. I dont see how this is relevant because the other transactions on my bank account has nothing to do with him and he could see on his own bank account that they received the money and it hasnt been returned, but he just plainly refused to assist me with this matter. After I asked him for the contact detail of his manager I was ignored by him, so this is my last resort.
Can someone from Computicket please look into this matter for me and can the appropriate steps be taken with Mr Moodley to either train him better or get someone who actually gives a about customer service.
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