I purchased a Toptv recharge voucher on the 2nd of November (Full Packages). I was cut off on the 27th of November instead of the 1st of December. I have phone the customer care-line 3 times yesterday after I tried about 6 times to get through and after holding on for more than 20min per call. I spoke to 3 different consultants who confirmed that they notice there is a problem on their side and they have logged a call to their IT department who will sort my problem out asap. This morning (1 Dec) I phone again only to be told that the problem with this was that my services was running over from the previous month and that owe them 5 days viewing time. How can they tell me this after I spend a day calling and was informed that the problem is on their side? I did not realize that I was viewing more the previous time as stated! If that was the case, why did they suspended my service, they should have? AND if this is true why didn't any one tell me that yesterday to enable me to purchase a new voucher. I am very disappointed in the service. If this is how Toptv treat their customers, then I would rather not be a customer of them!!!
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