Booked in 24/3 (Ref 11962270). Room 2319. Cecilia was rude and unfriendly. she did not even greet us.
I asked her for a room near the Swimming pool because of the kids. She said all rooms are near Swimming pool. we got 4th LAST room at the end of the cabana's! Almost near the Hotel! The room OMW. The closet smelled like fish, the bathroom basin did not release water. The fridge did not cool our drinks, Huge thorns were on the grass before our room, you could not walk outside, I stepped in the dark into one when I moved the outside deck chair. We did report this to Cynthia.
The bus drivers for VC and Palace don't allow you on the bus if you asked for Cabanas, but THEY DRIVE past the HOTEL and CABANAS?
The Valley of Waves beach was enjoyable, but children's pool was dirty. Paper, clumps of hair and cigarette stumps were floating in the pool. The smoking area is NEXT to the kiddies pool?!
The valley bathrooms was so dirty it smelled of old hygiene pad's, staff uses toilets chatting to each other and don't close doors.
just to compliment the Porters at Cabanas was fast & friendly also the lady at the cabana shop were very friendly.
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