Department of Home Affairs
3 Months - Unabrigded Certificated

Good Day

I am highly frustrated. I called your call Centre this morning 0800 601 190 to follow up on my Daughters Unabridged Birth Certificates which to date have been waiting 3 MONTHS FOR.

I try calling the Alberton Branch and as usual phones ring dead. When on the 1 occasion did get hold of someone they told me they have nothing I must call the Call Centre.

I spoke to the call centre this morning and the Lady told me that she can only give me the Case numbers and continue to call every 2 weeks to find out what's going on.

I have now applied yesterday for a unabridged birth certificate for my husband and unabridged marriage certificate will I know be waiting again for such a long period and NO ONE CAN HELP.

I'm very patient but I am now at the point that my patience has worn thin and I find it highly un believable that there is no one that can help me.

I will drive to Pretoria if I can get my requested copies early I have no issue ALL I WANT IS HELP AND FOR A MANAGER TO CONTACT ME AND ASSIST AS THIS IS NOW LONG OVER DUE AND RIDICULIOUS.

I AM OF URGENT NEED OF ALL THE DOCUMENTS I PAID FOR AND REQUESTED.

CAN SOME URGENTLY CONTACT ME AND ADVISE A WAY FORWARD.