» Newspapers & Magazines » Complaint / review: Sunday Times - Repeat offence happens repeatedly, never resolved | #291546

Sunday Times
Repeat offence happens repeatedly, never resolved

The first time this happened I was livid, the second time it took me a week to calm down and now this is the third time. I go through the motions... call complaints, I get told that someone will fix the delivery issue immediately. that is where I am up to now.
But I can tell you the rest before it happens. I am a prophet.
no one will do any thing today.
This Hello peter complaint will get me a phone call.
they will side with the delivery guy, who would have delivered the paper tomorrow, and he will tell them that he did deliver today, but he is enjoying a family braai far away somewhere..
I will be told repeatedly that everybody is sorry, oh so sorry - BUT NONE OF THAT WILL HELP, I STILL WOULD NOT HAVE READ MY SUNDAY PAPER.
the delivery guy begged me last time to not cancel the service, really begged. damned
If by some miracle I actually get my delivery today, I will be back to say so, but I expect that I will have to go and buy one.
a years free subscription would not stop me hating the bad service that I keep on getting from this business.
I doubt I am the only person on this delivery guys route, so if he did it to more people he should get fired! others need the work


Company: Sunday Times

Country: South Africa   City: Gauteng

Category: Newspapers & Magazines


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