SA Post Office
Parcel "in transit" for two weeks

A parcel was sent to me from Austria four weeks ago. Using my tracking number (CA601305787AT) on the track and trace website I can see the parcel arrived in the country on the 10th of the month, cleared customers and since the 13th has been "in transit". Calls to the helpline number are simply not answered. This is incredibly frustrating as I need my parcel