My Mother has been trying to get her post office replacement card so she could withdraw money since January this year without any lack in all Katlehong post offices (Mnisi & Khumalo branch), when ever she goes she gets told that they don't have cards, when she went to Mnisi branch she was told to go home & check when did she open her account, then she went to the Khumalo branch where she was told yesterday that they don't have a copy machine she must go herself to make a copy & get it certified & was handed a form to take it home to fill.she is even thinking of going to the germiston branch because is in town & maybe would get a better service there. If someone could address the poor services being received in township branches & their forever off line stories would really appreciated it & mostly help my Mother with her card I feel 5 month is way too long to struggle with a card as a customer should be able to get a replacement card within a day.
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