Hi
In Dec 2009 my FNB chq account was handed over to VVM, on the 21st Dec 2011 i paid R 2 268.75 in full and final settlement (No Paid up Letter was sent), Today (27 Nov 2013) I get a call from FNB telling me that I owe money on my FNB CHQ acc.
To my understanding this account was paid through VVM and was closed in DEC 2011.
After speaking to a lady at FNB (Festival Mall) She informed me that VVM only Transferred the money to my CHQ Acc. a month later...
So now I have to pay another Law firm (Debt collectors) /- R 2 500.00 because of some incompetent Accounts person who did not do the transfer to FNB the same day I Paid VVM
This issue needs to be resolved between VVM and FNB. as far a paper trails are concerned I have proof that I paid VVM, and I have proof that the Funds have left my account on the 21/12/2011, and future more I the Customer, Cannot be held responsible for VVM's Negligence
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