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IRRESPONSIBLE DEBT COLLECTION AND BLACK LISTING

IN 2011 I BOUGHT BEDDING FROM HOME CHOICE, AND THEN PAID A FEW INSTALMENTS BUT THEN IN FEBRUARY 11 2012 THE ACCOUNT WAS SETTLED.

NOW THE PROBLEM IS THAT THEY HAVE BEEN CALLING ME VIA DIFFERENT DEBT COLLECTORS AND I HAVE BEEN SENDING PROOF OF PAYMENT TO 3 DIFFERENT DEBT COLLECTORS. THE REASON WAS THAT THE CALL CENTRE PERSON WHO GAVE ME THE REFERENCER NUMBER GAVE ME AN INCOMPLETE REF NUMBER, BUT HOW EVER AS I HAVE UNDERSTANDING OF HOW ACCOUNTS OPERATE THE MONEY WAS DEFINITELY SITTING ON THEIR SUSPENSE ACCOUNT, OFWHICH IT WAS SUPPOSED TO HAVE BEEN ALLOCATED IMMEDIATELY WHEN I SENT THROUGH THE PROOF OF PAYMENT.
THIS YEAR WHEN I WAS CHECKING MY CREDIT REPORT I DISCOVERED THAT THEY HAVE BLACKLISTED ME AND EVEN WROTE BAD DEBT WRITTEN OFF IN DECEMBER 2012 FOR THE MONEY THAT WAS PAID OUT IN FEBRUARY. NOW MY QUESTION IS WHERE DID THEY ALLOCATE MY MONEY THAT I PAID TO THEM AS THE ACCOUNT NUMBER IS CORRECT THAT I PAID TO EXCEPT FOR THE INCOMPLETE REFERENCE NUMBER?

I AM VERY DISSAPOINTED WITH THEM AS I HAVE BEEN SENDING NUMEROUS EMAILS WITH NO RESPONSE FROM EITHER THEIR DEBT COLLECTORS AFTER THEY REALISED THE MONEY WAS PAID.

I WANT THEM TO REMOVE MY NAME AND THAT WRONG INFORMATION.