Good Afternoon
I moved to new premises. On the 14th of May, I went onto [URL Removed] to change my prepaid box details.
The details updated with no problem.
I decided to test the account and purchased electricity via sms, as I had problems with Pay City previously
When I received the notification, it was for the old prepaid box.
I went to check on the site and my details were correct.
I immediately submitted an email query to Pay City, when by the 17th i had no response, I resubmitted the query, still no response. (ref 141486, 141792)
on the 20th i then phoned the call center. They are unable to respond to queries because they have a back log (of a week???)
I was told that the system had picked up an old profile, not the updated one. If I wanted to have the token moved to the new profile, I would have to pay R350.
They apparently have to actually send someone to the house to see if the token has been used.
In this day of technology, I cannot understand how a system picks up old information, instead of updated information, and that you actually cannot see on you system if a token has been used or not.
Really not impressed with the quality of service and technology
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