Names of employees responsible for this debacle: Reinald Jaganaikaloo, Larise Stewart, Jayshree Chinnasami, Saneesha Govender
My brother pays a R9000 monthly premium to Momentum where my folks have been clients for more than 40 years. The only change is that the payment now comes from Dubai instead of SA.
My dad is now 90 years old, mostly blind, deaf and infirm, and they have suspended his account. The reason given is that my folks are in arrears, but this is a because we have shown proof of payment in numerous PDF documents sent to Momentum's Durban office as recently as two weeks ago. After at least eight emails, and dealing with four people in the call centre, this problem has not yet been resolved, mainly through Momentum's inablility to identify payments made.
None of their cowardly managers allows employees to give us a number where we can talk to them directly, but since they seem to be the only ones with the power to fix this, they terrorise two old people into sleepless nights.
Is this just utter incompetence from Momentum? Or is it a cynical attempt to get my folks off the books in the most vulnerable time of their lives after decades of loyalty? Shame on you!
0 comments