To prove my point of being poor communicators they still have to answer my previous report from last week and give me feedback. Yesterday my wife was told my medical aid is still suspended and i logged about 5 e-mails yesterday to them to get help but no response. I called today and they say i am not suspended but when the doctors try to claim Bonitas tells them i am suspended. What si going on with the poor service an d porr communication.???
this was previous report:
i was never informed about my yearly increase and paid my January 2014 installment the same as December 2013 .Bonitas sent a letter saying i am behind R349 on 16 January 2014 due to the increase that i was not aware of.
My wife tried to use the medical aid and it was suspended on 8 January 2014 but Bonitas suspended my cover on 1 January 2014 without letting me know there was a problem.
They are poor communicators.
To suspend a client that has been with them more than 7 years for a short payment of R349, 00 due to their poor communication is petty and short sighted.
and to get un-suspended i had to pay the R349 -this little endeavor cost me more than R2000 that i had to pay because they are poor communicators
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