I sent a mail through to Resolution on Monday the 11th of November 2013 to be reimbursed for a claim that i had to pay. I received an automated response to say that they had received my email shortly after. I then called on thursday the 14th of November and the gentleman there told me that the mailbox i had sent the initial email was full on i must rather send it to another email address. I did that and shortly after, received another email saying that they have received my mail. I called them today the 15th of November to follow up again and i got through to someone in client services. I was told that their system was down. The gentleman told me to call back in 15 minutes. I asked him if he could rather call me back in 15 minutes and he told me that becasue they are an inbound call centre he cannot do that (very unhelpful, especially from someone in client services)
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