AfricaComplaints.com » Health & Medicine » Complaint / review: Bestmed Medical Scheme - Refuse admittance to hospital | #251905

Bestmed Medical Scheme
Refuse admittance to hospital

I have had acute chest pains, extremely high blood pressure and a heart rate that is way above normal but my doctor is not sure what the problem is. He is concerned and wants to admit me to hospital for further tests etc. So I call the pre-authorisation dept. and from what I understand is that unless I am being stuffed full of medication through a drip I will not get authorisation to be admitted and I can do these tests as an outpatient but at my own cost. Honestly if I could afford all these costs myself I would not have a medical aid. Further to this it is implied that you will only be covered after you have a heart attack / stroke, forbid you want tests and treatment done to prevent these happening in the first place, So now I'm frustrated and irritated, not to mention worried about my health and the questions I ask are too hard for the call centre agent so she transfers me to client services, there I get another parrot which frustrates me even further (doing wonders for my heart I'm sure) and then she tries to forward me to pre-authorisation again. Can you say "pass the buck"? Please get back to me or I will be finding another provider.

Date:

Company: Bestmed Medical Scheme

Country: South Africa   City: South africa

Category: Health & Medicine

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