AfricaComplaints.com » Health & Medicine » Complaint / review: Discovery Health - Unhappy with Discovery s pay out of a claim | #246756

Discovery Health
Unhappy with Discovery's pay out of a claim

I submitted a claim for an out of Network visit as i only discovered on the day of my appointment that the doctor that i went to is no longer part of the Network doctors provided by Discovery. No one from discovery informed me of this. after seeing the doctor he put me on a drip for my terrible migraine (Could barely focus on anything). the Staff at the doctor's rooms assured me that i can claim all the costs back from my Medical Aid. i called Discovery this morning only to find out (after speaking to Thabile) that out of the R720 i claimed for they will only be paying back R250 (which doesnt even cover the conlutation) as they dont cover the medication prescribed by my doctor and they also dont pay for the syringes used. I phoned Discovery back and asked to speak to a Manager. A certain Sumea told me to hold the line. After a minute the call just dropped. I am still waiting to hear back from Discovery. WHAT A JOKE. Discovery does not care about their clients! all they care about is getting money from people. i will be taking this to the Ombudsman and im am looking for another Medical Aid.i will not reccomend Discovery to anyone. Absolutely disgusted with Discovery

Date:

Company: Discovery Health

Country: South Africa   City: The whole of Discovery

Category: Health & Medicine

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