I am a vitality member and was using the Craighall planet fitness gym on a regular basis.
A year ago, I fell pregnant with twins and could not attend gym for a while. I contacted vitality at the time but they said I still have to swipe my tag to retain the membership benefit.
Soon after having the twins, the gym closed for renovations and has been closed for far longer than expected. They were due to open in September but are still closed.
Because of this, it is a huge inconvenience for me to gym.
Vitality have discontinued my gym membership due to lacking two visits in the last year and are unwilling to listen to the reasons above and give me a little leeway on this matter. They want me to pay monthly fees again which I find totally unreasonable for a service I can't use due to the gym being closed.
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