On 11 August 2013, I applied for an ADSL-service on my existing Telkom land-line from Vitality Broadband. I was give the impression that it will take 2-3 weeks at the most to have the service up and running. I have regularly communicated with their support centre over the last month and the latest news is that the service could be up and running by Friday 13 August 2013. I find this unacceptable as I could have been happily connected if I had chosen another service provider (Cybersmart took 2-weeks in total the last time I used them). My hands are tied because if I now choose a different provider, I will have to wait an additional 2-weeks!
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