AfricaComplaints.com » Health & Medicine » Complaint / review: Blue Roan Country Lodge - Lodge owner harasses us for raising a complaint | #203035

Blue Roan Country Lodge
Lodge owner harasses us for raising a complaint

Whilst on honeymoon we booked in 3 nights at Blue Roan, Magaliesburg. We specifically informed the owner that our only requirement is a Jacuzzi. She was friendly when we were checking in and we paid for 3 nights upfront. We began filling the Jacuzzi at a comfortable temperature and the hot water stopped before we had enough to have a bubble bath. We raised this concern with the owner but she blamed us for not using the hot water properly. Next morning we informed her that we want to check out and she grunted and sped off. Her husband lectured us on how a geyser works and indicated that the she will refund us. She spoke harshly and cut the call on us when we enquired. She only refunded us the next day. She then sent a nasty email to us with various allegations and informed us that she was going to discuss our conduct with other owners at Magaliesburg. Her intention was banning us from visiting Magalies again. Whilst checking in she informed us of attractions in the area and unethically informed us not to book in at Kwa Manzi Guest Farm due to poor hygiene practices there. She also informed us to check out 15 minutes earlier so the room can be prepared for new guests even tho we booked 3 nights

Date:

Company: Blue Roan Country Lodge

Country: South Africa   City: Magaliesburg

Category: Health & Medicine

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