My application for Bankmed membership (from 1 September onwards) was received by MHG on 23 August when they sent me a letter confirming that it would be processed shortly.
Saturday, 31 August at 12:42 (which I only noticed by 13:30) I receive a curt email from Neil Juries requesting more information and informing me that until received my membership would not be activated. I immediately tried phoning BUT the call centre had already closed. I then emailed the requested detail at 14:42.
I tried to phone again today but could not be put through to Neil NOR provided with a contact number for either him and/or his manager.
I am fully appreciative of the request. It is just the last minute nature of it that upsets me. Why wait more than 5 full working days, send it on a Saturday, the day before my cover is to incept AND with such an apathetic tone? No phone call?
So what was achieved:
- My overdue application was removed from workflow, reason; outstanding information. But actually only thrown back into workflow with a later due date i.e. pending my response. Pathetic approach to solve your own problems and not that of the client.
- Irate client still without cover.
(Supplier name changed from Momentum Health to Bankmed by Hellopeter.com)
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