Accounts department: duplications on my statement sent several emails to fix the problem
When you call you cannot get hold of anyone, LAST MONTH i was promised that this account and statement would be credited, AS THE SYSTEM HAS BEEN CREATING DUPLICATIONS ON MY ACCOUNT and days after i received an remailed with credit note. i was told that my next payment is only due on the 1st June 2013
AND... TO MY SURPRISE
This month i received my updated statement WITH AN OUTSTANDING AMOUNT OF R3,076.51
PEOPLE... THIS IS BRAND NEW ACCOUNT
WHAT THE HELL IS GOING ON HERE...
READ THE BELOW EMAIL
Good Day Natasha Wessels
We have looked into your account and found you were triple billed for your first invoice
We sincerely apologise for the error and any inconvenience it may have caused. We will request the relevant credit with the accounts department. Please allow 5-7 working days for it to be processed.
Please feel free to reach out if you have any further questions. Also, please download our RSAWEB App (instructions below) where you will be able to find your invoices/statements and much more. Once the credit has been processed, this will reflect on your RSAWEB Statement.
0 comments