I have quite frankly HAD it with how PATHETIC the claims department at Discovery Health is.
I would like to address this one to all the QUERY MANAGERS:
How can you expect the client to follow up on claims, when you're call centre agents mark something as "additional detail needed"??? Surely, if additional details are needed, a call to the client informing them of this is needed?! Instead, you just LEAVE IT SO, and expect the client to follow up. As I have done COUNTLESS TIMES!!!
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The online claim email service, is the BIGGEST frustration ever. What kind of people are manning these inboxes??? A new query number gets generated everytime, and a new person seems to be replying EVERY SINGLE TIME asking me the EXACT same questions as the person before... even after I have submitted EVERYTHING my Dr has given me.
The relevant contact information for the GP, his practice number and EVERY THING else, is all right there, attached as requested, but instead you seem to want to frustrate your clients in order to just give up claiming from their MSA?!
SHOCKINGLY as "Market Leader"
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