Discovery (Vitality) is simply amazing. What amazes me is that Discovery shows absolutely no interest in retaining its long-standing customers. I have been a member of Discovery Health (and Vitality) for umpteen years and have not claimed a cent for medical benefits from this organisation in that time. I am unhappy the way I am now being treated by Vitality for missing a few gym sessions. As a reward for my long-term loyalty, Discovery is prepared to see me go to their competition without showing the least effort of retaining me.
Well done, Discovery.
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