AfricaComplaints.com » Health & Medicine » Complaint / review: Discovery Health - Change of debit order date - double debit | #140410

Discovery Health
Change of debit order date - double debit

My salary date has changed, to avoid returned debit orders I phoned discovery to change my debit order date to the 5th instead of the first. I only had an option of the 10th which is one of their dates. In the first month of change Im told I'll be debited twice. On the first and on the 10th. My premium is R5600, I'm expected to have another R5600 for two debits. I'm told that there is nothing they can do as they must collect the premium in advance. It is difficult to believe that a company like discovery doesn't have systems that will allow one to changed debit order date without debiting twice. I'm stuck because I know that I will not have funds on the first, the debit order will be returned and I will be charged for that. And I cannot affort to pay R11000 towards medical aid. AND they will not allow me to cancel the debit order and make manual payments. Just to think that I was in the process of adding discovery insure to my portfolio. How am I to handle this. There are people behind systems who can make decisions and override systems, but I'm told that at discovery that is not so. Is it time to change medical aid? Systems can't be so rigid and not accomodate customers.

Date:

Company: Discovery Health

Country: South Africa   City: Johannesburg

Category: Health & Medicine

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