AfricaComplaints.com » Health & Medicine » Complaint / review: Netcare Medical Scheme - NOT LACK OF SERVICE BUT NON-EXISTANT SERVICE | #134280

Netcare Medical Scheme
NOT LACK OF SERVICE BUT NON-EXISTANT SERVICE

As a practice manager for a specialist I deal with various Medical Aids and/or their administrators on a daily basis. However none as bad as the PrimeMed Administrators / Netcare call centre! After being cut off 3 times this afternoon my call was finally answered on the 4th call. Only to be told that I need to hold on whilst the query was being investigated. After holding for 25 minutes with music playing in my ear, no courtesy intervention to make sure that I am still holding on... I eventually just got cut off!! My query is the rejection of out of hospital consultations for 2 members - authorisation required??!! And to top it all the members are not aware that this is the requirement??! As I mentioned in my opening sentence, it is never a pleasure dealing with this call centre. Be prepared to wait at least 30 minutes or to call 3 - 5 calls as the norm. Now who and how do we obtain authorisation if the calls do not get answered?

Date:

Company: Netcare Medical Scheme

Country: South Africa   City: Call centre

Category: Health & Medicine

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google