Complaint / review / scam report
Netcare Medical Scheme

As a practice manager for a specialist I deal with various Medical Aids and/or their administrators on a daily basis. However none as bad as the PrimeMed Administrators / Netcare call centre! After being cut off 3 times this afternoon my call was finally answered on the 4th call. Only to be told that I need to hold on whilst the query was being investigated. After holding for 25 minutes with music playing in my ear, no courtesy intervention to make sure that I am still holding on...I eventually just got cut off!! My query is the rejection of out of hospital consultations for 2 members - authorisation required??!! And to top it all the members are not aware that this is the requirement??! As I mentioned in my opening sentence, it is never a pleasure dealing with this call centre. Be prepared to wait at least 30 minutes or to call 3 - 5 calls as the norm. Now who and how do we obtain authorisation if the calls do not get answered?
Author: IDyers

Offender: Netcare Medical Scheme

Country: South Africa   Region: All Country   City: Call centre

Category: Health & Medicine


Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.