My Galaxy S3 developed a fault - freezing up and rebooting.
Unfortunately i had obtained the handset in the UK but it was still in warranty and i called Samsung SA to check out the situation.
I was told that, so long as i had proof of purchase, i could take it to their service centre and it would be repaired under warranty. The round trip to their centre took 3 hours and the next day i got a quote by email for R2600.
I called the service centre and was told that i had to get authorisation from Samsung to have it repaired under warranty.
I called Samsung and was told my overseas warranty meant nothing in SA and i had to pay.
Now i'm left with no phone and having to pay R150 'diagnostic fee' to get a useless phone returned because nobody will take responsibility for the information i was given. When i escalated and spoke with Cici (the Voice of Customer Services) the only 'positive' she offered was to attend to the training issue with the person who advised me. Even the service centre took a copy of my proof of purchase and made no mention of any fee.
Black marks for a company presently advertising their Service centres.
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